Privacy Policy

1. Who We Are

Dunn's Luxury Selections ("we", "us", "our") operates the website at dunnluxuryselections.com. We are committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect, use, and protect any information you provide to us.

2. Information We Collect

We may collect the following personal data:

• Contact information — your name, email address, phone number, and mailing address when you place an order or enquire about bespoke services.
• Order and transaction data — purchase history, billing details, and shipping information necessary to fulfil your orders.
• Usage data — anonymised information about how you interact with our website, including pages visited, time on site, and referring URLs, collected via cookies and analytics tools.
• Communications — any messages you send us via email, enquiry forms, or telephone.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and bespoke project enquiries.
• Send transactional communications such as order confirmations and shipping updates.
• Respond to customer service requests and support queries.
• Send promotional emails and newsletters — only where you have opted in to receive them.
• Improve our website, product range, and service offerings.
• Comply with our legal and regulatory obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers — including payment processors, shipping carriers, and analytics platforms — solely to fulfil the purposes outlined above. All third parties are contractually obligated to keep your data confidential and secure.

5. Data Retention

We retain your personal data only for as long as is necessary to provide our services and comply with applicable legal obligations. Order records are typically retained for seven years in accordance with tax and accounting requirements. You may request deletion of your data at any time (subject to legal retention obligations) by contacting us.

6. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous usage statistics. You may disable cookies through your browser settings; however, certain features of our website may be affected. For full details, please refer to our Cookie Policy.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, please contact us at support@dunnluxuryselections.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures — including SSL encryption, access controls, and regular security reviews — to protect your personal data from unauthorised access, disclosure, or misuse.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. Your continued use of our site following any changes constitutes your acceptance of the revised policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

Dunn's Luxury Selections
Email: support@dunnluxuryselections.com
Phone: (888) 431-9214